Controller: Prison Telecom
1. Who we are
Prison Telecom (“we”, “us”, “our”) provides UK landline numbers that route calls from UK prisons to customers’ mobile phones.
Contact details:
Prison Telecom
86–90 Paul Street, London EC2A 4NE
Email: privacy@prisontel.co.uk
Telephone: +44 20 7183 4834
2. Personal data we collect
We may collect and process:
- Identity and contact data (name, email address, mobile telephone number, postal address if provided)
- Order and account data (package selected, preferred area code, order history, payment references)
- Technical data (IP address, browser type, device information, cookie identifiers)
- Communication data (emails, support tickets, notes you provide about preferred contact times or service requirements)
- Call routing data (the landline number allocated to you and the mobile number to which calls are forwarded)
We do not intentionally collect special category data or data about the prisoner beyond what is necessary to provide the service.
3. How we use your data and legal bases
- To create and manage your account / order – Contract
- To allocate and route a UK landline number – Contract
- To process payments and prevent fraud – Contract / Legitimate interests
- To provide customer support – Contract / Legitimate interests
- To send service-related communications – Contract
- To improve our website and services – Legitimate interests
- To comply with legal obligations – Legal obligation
4. Sharing your data
We share data only with:
- Payment processors
- Telephony / number providers and our PBX platform
- Cloud hosting and security providers
- OpenAI (only if you choose to use the online dashboard that relies on OpenAI identity)
- Professional advisers and regulators when required by law
We do not sell your personal data.
5. International transfers
Some of our service providers may process data outside the UK. Where this occurs we use appropriate safeguards (UK International Data Transfer Agreement or adequacy regulations).
6. Retention
We retain personal data for as long as your service is active and for a reasonable period afterwards for legal, accounting and dispute-resolution purposes (normally up to 6 years after the end of the service).
7. Your rights
Under UK GDPR you have the right to:
- Access your data
- Rectify inaccurate data
- Erase data (in certain circumstances)
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office
To exercise any right, email privacy@prisontel.co.uk.
8. Security
We use appropriate technical and organisational measures to protect your data.
9. Changes
We may update this policy. The latest version will always be published on this page.