Do I need a ChatGPT or OpenAI account to order?
No. Use Order without login to send your package request, name, email and mobile number. Our team will contact you to confirm payment and activation. The secure online dashboard currently uses OpenAI identity for customers who choose to manage their service online.
Is this pay as you go or a contract?
Each package covers the service period shown before you order. Its price, included minutes, landline allowance and renewal terms are displayed before confirmation.
Will my package renew automatically?
No. Renewal is manual unless you later give clear consent to automatic renewal. We do not assume renewal from your first purchase.
What happens when I use all my minutes or credit?
Further calls may stop or use separately purchased credit, depending on your package. Contact support or check your account before the allowance runs out.
How is my landline number selected?
You can request a preferred UK area code. We will confirm an available number as close as possible to your preference, subject to numbering rules and supplier availability.
Will calls ring my normal mobile?
Yes. The Prison Telecom landline number routes approved calls to the mobile number registered on your service. Your existing mobile number remains unchanged.
What if I change my mobile number?
Contact us before relying on the new number. We will verify the change and update call routing to help protect your account.
Can calls be diverted overseas?
International routing is not included automatically. Availability, supported countries and any additional price must be confirmed before activation.
Can I call emergency services through Prison Telecom?
No. The service is designed to receive routed prison calls and must not be used for emergency calling.
How do I get help?
Call +44 20 7183 4834 or email info@prisontel.co.uk. Please include your name and order reference if you already have one.